Privacy Policy my99bet — Personal Data Protection for Malaysian Users

Welcome to the Privacy Policy my99bet ("We", "Platform", "Services"). We value the trust you place in us by sharing your personal information when using our online betting platform operated at the domain my99bet.win.

This Privacy Policy explains in detail the types of information we collect, how we use it, who we share it with, and the security measures we take to protect it. It also outlines your rights regarding your personal data and how you can exercise them.

By using the my99bet platform — whether via the website or mobile app — you agree to the collection and use of information as described in this Policy. If you do not agree, please discontinue use of our platform.

To provide a secure, efficient, and personalised service, my99bet collects several categories of information from our users:

• Registration Information: Full name, email address, phone number, date of birth, country of residence, and encrypted password.
• Identity Documents (KYC): A copy of your MyKad, passport, or other official identification document is required for identity verification.
• Payment Information: Bank account details, e-wallet numbers, and records of deposit and withdrawal transactions.
• Account Activity Data: Betting history, games played, bonuses claimed, login dates and times, IP address, device type, and browser.
• Communications: Messages sent to the customer support team, complaints submitted, and feedback provided.
• Technical Data: IP address, device information (model, operating system), unique device identifiers, geographic location (country/region), and usage analytics data.

All data collected is the minimum necessary to operate our services legally, securely, and efficiently. We do not collect information that is not required.

My99bet uses the personal data collected for the following legitimate purposes:

• Manage account registration and maintain accurate user profiles.
• Process deposit and withdrawal transactions securely.
• Verify user identities to comply with anti-money laundering and KYC legal requirements.
• Provide access to games, promotions, and services requested by users.
• Send account-related notifications, promotions, platform updates, and other service communications.
• Detect and prevent fraud, platform abuse, and activities that violate our terms of use.
• Analyze usage trends to improve the user experience and develop new features.
• Comply with legal obligations, regulations, and directives from relevant authorities.
• Resolve disputes and deliver effective customer support.

My99bet respects your privacy. We will not sell, rent, or trade your personal information to other companies for their marketing purposes without your explicit consent.

However, we may share your data in certain limited circumstances:

• Service Providers: Payment processors (banks, payment gateways), game providers, identity verification service providers, and server hosting providers that help us operate the platform.
• Legal Requirements: When required by law, court order, regulatory authority, or to protect the rights, safety, and property of my99bet and our users.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of that transaction.

All third parties that receive personal data from my99bet are bound by strict confidentiality agreements and are required to protect that data to the same high security standards we uphold.

The security of your personal data is my99bet's highest priority. We implement a range of technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All communications between your device and our servers are encrypted using industry-standard SSL/TLS protocols.
• Firewall & Intrusion Prevention System: Our servers are protected by multi-layered firewalls and real-time threat detection systems.
• Restricted Access: Only authorized personnel who require access to perform their duties may access users' personal data.
• Regular Security Audits: We conduct regular security audits and penetration testing by independent third parties.
• Secure Password Storage: Account passwords are encrypted using strong hashing algorithms and are never stored in plain text.
• Suspicious Activity Monitoring: We monitor account activity to detect and respond to unauthorized access attempts or fraudulent behavior.

While we take all reasonable steps to protect your data, no security system is perfect. We encourage you to keep your password confidential and not share it with anyone.

The my99bet platform uses cookies and other tracking technologies to enhance the user experience and optimize our services. Cookies are small text files stored in your web browser when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, security, and page navigation.
• Preference Cookies: Store your preferences such as language, currency, and display settings.
• Analytics Cookies: Help us understand how users interact with the platform for continuous improvement.
• Marketing Cookies: Used to display relevant promotions and measure the effectiveness of our marketing campaigns (with your consent only).

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

As a my99bet user, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may update or correct any information that is inaccurate or outdated.
• Right to Erasure: You may request that we delete your personal data, subject to certain legal obligations and regulations.
• Right to Restriction: You may request that we restrict the processing of your data under certain circumstances.
• Right to Portability: You may request your data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of these rights, please contact the my99bet customer support team via email or live chat. We will process your request within a reasonable timeframe.

My99bet will retain your personal data for as long as your account is active and for the period required for legal, regulatory, accounting, and dispute resolution purposes. Generally:

• Active account data is retained for as long as the account remains open.
• After account closure, certain data is retained for 5–7 years to comply with anti-money laundering laws and financial audit requirements.
• Transaction records and betting history are retained for dispute resolution and regulatory compliance purposes.
• Once the retention period expires, data will be securely deleted or anonymised so it can no longer be identified.

The my99bet platform is subject to strict age restrictions. Our services are intended only for individuals aged 18 years and above. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that we have inadvertently collected data from minors, we will take immediate steps to delete that information from our servers. If you believe we hold information from or about a minor, please contact us immediately.

My99bet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. Any significant changes will be communicated to you via email or in-platform notification.

The latest version of the Privacy Policy will always be available on this page, with the update date clearly displayed at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of the my99bet platform following any changes to this Policy will be considered your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the my99bet team is here to help.

You can reach us via:

• Email: [email protected]
• Live Chat: Available 24/7 within the platform for immediate response
• Contact Form: Available in your account under the Customer Support section

We aim to respond to all privacy-related inquiries within 48 hours of receipt. Your trust matters to us, and we are committed to addressing your concerns with seriousness and professionalism.